Gift Voucher/Store Credit FAQ

Purchasing Gift Vouchers/Store Credit

Gift Vouchers/Store Credit are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Store Credit Account. If you have funds in your Store Credit Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to some one via email.

How to send Gift vouchers

To send a Gift Voucher that you have purchased, you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Voucher, you need to specify the following:

The name of the person you are sending the Gift Voucher to.
The email address of the person you are sending the Gift Voucher to.
The amount you want to send. (Note you don't have to send the full amount that is in your Gift Voucher Account.)
A short message which will apear in the email.

Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Vouchers/Store Credit

If you have funds in your Store Credit Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Clicking this box will apply those funds in your Store Credit Account. Please note, you will still have to select another payment method if there is not enough in your Store Credit Account to cover the cost of your purchase. If you have more funds in your Store Credit Account than the total cost of your purchase the balance will be left in your Store Credit Account for the future.

Redeeming Gift Vouchers

If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain the Gift Voucher Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Voucher in two ways:

  • By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. you will the be requested to create an account, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
  • During the checkout procces, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You Can then use the amount to purchase any item from our store.

When problems occur

For any queries regarding the Gift Voucher System, please contact the store by email at 'info@athenasgrove.com'.

Please make sure you give as much information as possible in the email.

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